Customer Feedback

We are extremely grateful whenever our clients take the time to write to us about their experience with Vetcare. Here are a small selection of the notes that we receive that have been shared with the permission of each pet owner.

This week we sadly had to say goodbye to our much loved Jack who had shared our lives and been part of our family for 14 years..

I want to say a huge thank you to Dr Heidi and Terry for coming to our home and making sure that Jack’s passing was as peaceful and comfortable as it could be. The care Jack and the family received – and that Jack has always had from the team at VetCare over the years – was second to none. It was calm, quiet, done with complete professionalism and, most of all, kindness. When you need the best to be there, these are your people. We will miss Jack enormously but will always be grateful we had the opportunity to let him go in the best way possible.

Claire John

To Heidi, Vicki and all the wonderful staff at Vetcare Wairarapa. Thank you for saving Mack with your expert care and love. He is so happy now. So are we!

Patrick and Jane, Wairarapa

After many medical interventions, tests, drugs, prescription foods, nothing seemed to help our elderly Irish Terrier Shay..

we feared we would not be celebrating her 14 birthday. After rushing her into Dr Heidi and her team after Shay suffered a major event she received the most caring restorative care I have ever experienced. We now have a more healthy, energised terrier that we now can enjoy many more years with her. Our most heartfelt thanks to the Vetcare team, and we look forward to continuing our dogs care with Dr Heidi in charge.

Nick Wyatt

We are very fortunate to have met Heidi and the team when we did. We feel the Dog’s interests are always put before anything else with great advice and less harsh natural remedies when appropriate. We have had many successes within our breeding program which simply wouldn’t have been possible without the huge knowledge base accompanied by the speedy and professional actions of the whole team at Vetcare, whether it be life saving treatment of seasonal mushroom toxicity or seamless Sunday Orthopaedic engineering through to after hours Obstetrician and Midwifery services, the team will always go the extra mile to make sure we’ve understood the situation and the best options. This really is the one stop shop for a service genuinely from the heart. No one likes having an animal at the vets (pet or working) but we always know our guys are in great hands if we need to leave them behind for extra care and attention. We’ve tried a few, but we’ve found the best now and couldn’t imagine going anywhere else. Thanks again Vetcare, see you again soon!!!

Wairarapa Drilling

My boy Zion was inside when hedecided it was clever to tap onthe sitting room window this morning as our cat Zeek was casually taking in the morning air. Zion being a huge Boy knocked out the glass and sliced his artery and tendon in his right front poor, above his thumb pad.He’d lost a lot of blood. He’s our family, I wasn’t sure if we would lose him. Home and our car looked like a crime scene. Zion was so lethargic when we got to the Vet. Heidi met us at the vet. She and the nurse Saved Our Boy. We’ve got him home, nursing him through the next 24 hours. Thank you from the bottom of my heart Heidi.

Jo Howard

Home now and kicking back out of the sun. Thank you very much Heidi and your team at Vet Care you all have done an awesome job at fixing what I though was unfixable. I would also like to express my utmost gratitude to those that donated towards Kuri’s care and wellbeing over the past week. It appears to be true that the Christmas spirt of giving and generosity is very much alive and prospering for one and all. Thank all from the bottom of my heart. Have an awesome Christmas and a happy new year.

Te Whetu Waaka

I have had nothing but brilliant service from Vetcare Masterson. Having to trust ANYONE with the care and survival of my babies is an incredibly hard thing to do, but quickly learnt that they are in completely safe hands, and that the animals welfare is their number one concern. I am eternally grateful to have such caring wonderful staff to take care of my girls when they need it. Thank you!

Diana McDonald

Heidi and her friendly staff at Vetcare are amazing..have helped me out with my foster work and own animals many times over the years always happy and willing to help day or night very sensitive and caring through hard times and good!. Great advice . Definitely recommend them for your pets health and care!

Tracy Mclaughlan

We needed some worming jabs for our lambs “urgently” on the weekend. These guys went out to make sure we got what we needed – very helpful. When most of the big players were shut for the weekend these guys delivered. Our lambs look good now.

Bill Taylor