Our services are designed for you
If you are seeking caring, friendly and professional veterinary services for your pets, you’ve come to the right place. Our team takes pride in providing exceptional quality care – medical, surgical, and hospital – for your beloved pet.
We offer a comprehensive range of services
Hospital and (ICU)
After hours clinic
Skin and Allergy Clinic
Consultations and training
Weight loss Clinics
Insemination and breeding
BITSA breed identification
Exporting your pet
Frequently Asked Questions
Q: Are your staff friendly and compassionate?
A: Absolutely. Vetcare is known as the friendly vets.
A: Do you have qualified staff caring for my pet?
A: Yes, our staff are qualified vets, vet nurses and vet techs. Junior staff are partnered with more senior staff to ensure a consistently high level of care. Dr Heidi personally oversees the patient care protocols in each clinic.
Q: Are your vets experienced?
A: Yes, our senior vets have more than twenty years experience. Our graduate and locum vets work closely with our experienced Vetcare team members to ensure a high level of care for your pet.
Q: Can I schedule a telemedicine appointment instead of a personal visit?
A: Yes, a telemedicine Consult follow up is available at a cost of $63. In some circumstances your vet may still wish to personally examine your pet and schedule a drop off or visit. An additional exam fee will apply.
Q: Can I schedule a home visit?
A: Yes. A home visit will cost $110 plus mileage
Q: If I cancel or alter my appointment within 24 hours will there be a fee?
A: Yes. We are heavily booked during regular hours and require notice to reschedule. We schedule our veterinarians’ roster according to the appointment bookings.
Q: If my pet is booked for a consultation & I forget will I be charged a missed appointment fee?
A: Yes, a fee of $30 will apply.
Q: Is there an after hours callout fee to see a veterinarian ?
A: Yes, our fees vary depending on the duration and complexity of the consultation. After hours fees start at $195.
Q: Are you open on Saturday’s?
Yes. Our normal Saturday hours are Masterton: 9 am to 3 pm and Greytown: 10 am to 4 pm. During Covid we are open 9 am until 3 pm.
Q: Can I message a vet instead of calling if I have an emergency?
A: No, please call the emergency number in cases of genuine veterinary emergency.
Q: Do you have a 24 x 7 emergency vet service?
A: Yes – Please call Masterton (06) 377 7955 or Greytown (06) 304 8037 and press option 1 for an emergency situation.
Q: Can I borrow a cat cage?
A: Yes, we have hire cages available. A bond is taken and returned as well as a small hire fee for the cage.
Q: Do I need to restrain my dog in the clinic?
A: Yes, for safety of all concerned dogs must enter on a leash.
Q: Can I set up a regular weekly or monthly payment onto my account?
Q: Can I pay off my vet bill?
A: Yes, we offer third party payment plans in advance of care. Most applications for credit can be assessed within 30 minutes.
Q: Do you accept pet insurance and third party payment?
Q: Do you have fully digital radiology?
Q: Do you have an in-house laboratory?
Q: Do you have a pet grooming service?
A: Yes, a full list of services and fees are available on request. Our groomers are kind and gentle with your pets. They are all pet lovers.
Q: Can I book a hydrotherapy or rehabilitation session if Vetcare is not my usual vet?
Q: Is there a separate cattery?
A: Yes, cats can be housed away from loud dog noises.
Q: Are rabbits welcome?
A: Yes, Vetcare has a dedicated rabbit ambassador. We are experienced rabbit clinicians and surgeons. Your rabbits are in safe and caring hands.